For problems or inquiries (e.g., validity) regarding regular accounts or student accounts, please contact the ZDV or the Human Resources Department. If your regular account is about to expire, please read further below.
Each person is allowed only one account. Individuals who already have a user account (employee, student, guest) and this account is still valid, are not entitled to an additional account.
Normally, guest accounts are assigned to the following groups:
- Visiting scholars during their stay or thereafter
- Researchers whose JGU account benefits the JGU, with the provision that the JGU does not become a service provider
- Student assistants who do not have alternative access to the network
For future employees (staff, PhD students who have a contract with the university), for whom an account is already foreseeable, please contact the ZDV/Human Resources Department before the guest account might need to be converted into a regular account. Otherwise, you will unintentionally and unauthorizedly receive a second account.
Converting to or from guest accounts (except for temporary accounts) is not possible from our side.
Please note that for a guest account, you must always designate a sponsor (group leader, institute staff member). Please include this sponsor in CC for every contact with us.
We require your name, date of birth, and a personal email address (outside the university) to uniquely assign you to the account.
Additionally, it is helpful to state the reason for the guest account and the planned validity period. The maximum validity is one year.
This data will be transmitted to the ZDV, which can use it for identification. The am-iph team does not store this data.
Login credentials will be sent to your personal email address. Activation can be done independently within 30 days.
If you need the ID display in the JGU app, an ID photo in passport format must be uploaded here from now on.
The account will be permanently deleted 6 months after the validity expires.
Further information on accounts can be found on the ZDV's website at the following links: [here] and [here].
A few weeks before expiration, an email will be sent to the personal email address (not the guest address) announcing the upcoming closure. The account can be extended by notifying us. Please include the sponsor of the guest account in CC for every extension request.
The account will be permanently deleted 6 months after the validity expires.
Please contact us only after this point, as it is then possible to convert the temporary account into a guest account. Before this, we cannot create a guest account or extend your account (as a guest account) further.
If your guest account is about to expire, please read "Extension of Guest Accounts" above.
Student accounts (@students.uni-mainz.de) are not automatically converted into guest accounts and cannot be extended without enrollment.
- Student accounts (@students.uni-mainz.de) are neither automatically converted into guest accounts nor can they be extended without enrollment.
- Former professors receive a guest account that does not need to be regularly renewed. This account will automatically extend if used regularly (at least every 6 weeks).
- Permanent Email Forwarding: Please contact the ZDV to inquire about such forwarding options. (As of: July 2025)
Contact Address: am-iph@uni-mainz.de, please include the sponsor in CC.
ZDV Contact: hotline@zdv.uni-mainz.de or https://www.zdv.uni-mainz.de/ respectively Notes on User Accounts