Guest accounts

The management of guest accounts is handled by the individual departments. These departments can independently determine who qualifies for a guest account. The respective IT Identity Managers of the departments implement this decision and assign a guest account to the visitor (see also ZDVs Guidelines). We are only authorized to create and extend guest accounts.

For problems or inquiries (e.g., validity) regarding regular accounts or student accounts, please contact the ZDV or the Human Resources Department. If your regular account is about to expire, please read further below.

Accounts can only be created for natural, living persons - no computer or Wi-Fi-only accounts.

Each person is allowed only one account. Individuals who already have a user account (employee, student, guest) and this account is still valid, are not entitled to an additional account.

Normally, guest accounts are assigned to the following groups:

  • Visiting scholars during their stay or thereafter
  • Researchers whose JGU account benefits the JGU, with the provision that the JGU does not become a service provider
  • Student assistants who do not have alternative access to the network

For future employees (staff, PhD students who have a contract with the university), for whom an account is already foreseeable, please contact the ZDV/Human Resources Department before the guest account might need to be converted into a regular account. Otherwise, you will unintentionally and unauthorizedly receive a second account.

Converting to or from guest accounts (except for temporary accounts) is not possible from our side.

Please note that for a guest account, you must always designate a sponsor (group leader, institute staff member). Please include this sponsor in CC for every contact with us.

If you wish to open a guest account, please contact us at the address below and include your sponsor in CC.

We require your name, date of birth, and a personal email address (outside the university) to uniquely assign you to the account.

Additionally, it is helpful to state the reason for the guest account and the planned validity period. The maximum validity is one year.

This data will be transmitted to the ZDV, which can use it for identification. The am-iph team does not store this data.

Login credentials will be sent to your personal email address. Activation can be done independently within 30 days.

If you need the ID display in the JGU app, an ID photo in passport format must be uploaded here from now on.

The account will be permanently deleted 6 months after the validity expires.

A guest account is subject to certain restrictions compared to regular accounts, e.g., the use of Microsoft (Office 365 and OneDrive) licenses is not possible. For detailed information on the scope, please contact the ZDV, as this is tied to the currently valid license conditions.

Further information on accounts can be found on the ZDV's website at the following links: [here] and [here].

The validity of a guest account is generally one year. The validity can be extended any number of times for one year with justification.

A few weeks before expiration, an email will be sent to the personal email address (not the guest address) announcing the upcoming closure. The account can be extended by notifying us. Please include the sponsor of the guest account in CC for every extension request.

The account will be permanently deleted 6 months after the validity expires.

If you have forgotten your password, a new password can be issued via the personal email address. You can initiate this yourself on the account/login page or with our help.
The account of regular university staff (e.g., employee accounts, accounts for PhD students who have received or will receive a regular account) is centrally managed by the Human Resources Department. The end of the regular account, e.g., upon contract termination, will be announced in advance by email from the ZDV. Regular accounts are initially automatically converted into a temporary account after the contract ends.

Please contact us only after this point, as it is then possible to convert the temporary account into a guest account. Before this, we cannot create a guest account or extend your account (as a guest account) further.

If your guest account is about to expire, please read "Extension of Guest Accounts" above.

Student accounts (@students.uni-mainz.de) are not automatically converted into guest accounts and cannot be extended without enrollment.

  • Student accounts (@students.uni-mainz.de) are neither automatically converted into guest accounts nor can they be extended without enrollment.
  • Former professors receive a guest account that does not need to be regularly renewed. This account will automatically extend if used regularly (at least every 6 weeks).
  • Permanent Email Forwarding: Please contact the ZDV to inquire about such forwarding options. (As of: July 2025)

Contact Address: am-iph@uni-mainz.de, please include the sponsor in CC.

ZDV Contact: hotline@zdv.uni-mainz.de or https://www.zdv.uni-mainz.de/ respectively Notes on User Accounts